The goal of this presentation, Black Holes and the Supply Chain, is to advance supply chain effectiveness by further enabling that which has already been established by management to function as intended. The presentation is based on the book titled Black Holes in Organizations.
Building a strong process foundation is critical to the success and survival of organizations and supply chain networks. A strong foundation is also critical to the successful implementation of many of management’s initiatives.
Defined and analyzed in this presentation, black holes hinder the functioning of important, established processes and they harm organizations and compromise the supply chain.

“I keep Six Honest Serving Men, (They taught me all I know), their names are What and Why and When, And How and Where and Who.” Egan (1998) reminds us how important these characters are in their role of ‘life long learning’ as the dynamics of contemporary business models stress the importance of currency in information management in a business model that has become customer centric. Information communications technology (ICT), with its constantly improving, reach, richness and relevance (time and accuracy) offers the Six Loyal Serving Men the convenience of IT rapid delivery speed and low costs to service the demands that customers’ and stakeholder partners’ expectations require. For this to be an effective application of ICT both should understand the specific applications of tacit, transactional and transformational interactions.